Hutcheson Medical Center Behavioral Standards

Hutcheson Medical Center’s Behavioral Standards were developed by HMC employees and have been adopted corporately as part of our commitment to quality customer service. Each Hutcheson employee is evaluated in part based on these behavioral standards.

• Act as a positive agent or ambassador to promote a positive image to the community.
• Take initiative and be proactive; strive for continuous improvement.
• Display practical cost containment through utilizing our resources wisely.
• Demonstrate commitment to support the success of the mission and vision of HMC.
• Seek every opportunity to promote the services available at HMC.
• Work with integrity and model professional behavior and appearance.
• Accept accountability for your actions.
• Keep your work environment clean and neat.
• Turn negative criticism of HMC into a positive.

• Be a coach: offer positive reinforcement, recognize accomplishments and provide resources.
• Be a positive role model.
• Honor and protect individual and organizational confidentiality.
• Share your knowledge and experience (Strengthen your weakest link).
• Value and respect diversity.
• Be accountable: be willing to go the extra mile (to go beyond the call of duty)
• Encourage unity within the organization.
• Acknowledge opportunities for growth and process improvement.
• Share concerns by providing constructive feedback in an effort to continuously improve.

• Treat others like you want to be treated; show kindness always.
• Create an atmosphere of trust and honesty with open communication.
• Actively listen and respond with empathy – walk in others’ shoes.
• Avoid gossip while offering positive reinforcement.
• Demonstrate passion and enthusiasm.
• Be flexible and embrace change – rather than fear or dread.
• Demonstrate a positive attitude.
• Demonstrate an understanding of your role.

• Anticipate and respond quickly to customer needs.
• Display positive and courteous attitudes to others: be polite; proper greeting; identify yourself and department; call others by name; and smile!
• Demonstrate a willingness to be available – don’t say “that’s not my job/patient.”
• Be accessible, visible and easily approachable.
• Always respond with attentiveness and sensitivity.
• Display a sense of humor that promotes a positive work environment.
• Promote unity between employees, departments, and patients.
• Keep an open mind - avoid stereotyping.
• Carefully communicate knowledge appropriate to your target audience (patient, new hire, family, coworker, physicians.